Radian6 and Rogers Wireless or big brother is watching
I don’t have a lot visitors over here - it is a new blog and I my writting is not for everyone. Still, I was analyzing my traffic with google analytics and figured that 45.45% of the traffic that came from Google’s organic search. Guess what was the keyword: “rogers wireless overcharging” and my post would should up in the first page of the search. Apparently, it is a hot topic right now.
I decided to do a little investigation a did the search myself:
“rogers wireless overcharging” -6630 pages, mostly from blogs. I also found that there is a website over there with a simple name “I hate Rogers Wirelss” that sells T-Shirts and you can get an email with the ending of that domain.
Sounds like I am not alone in my thoughts:) One might think, so what Rogers probably doesn’t know about all those negative comments - but he or she would be wrong.
I continued to analyze my traffic and checked out my feed subscribers and one of the subscribers was a mysterious bot: www.radian6.com/crawler. I went to their page and quickly learned that Radian6 provides big corporations a service of monitoring blogs and forums to see what people are saying about their brand. I cross checked the subscribtion and my post about Rogers and figured that they are actually monitoring what am I saying about the company.
Check out couple of posts about Radian6:
An Abusive crawler from Canada
Now I know Rogers is reading what I am saying or at least the aggregate version of our cumulative posts. I don’t know what I am more appaled by, by the fact that I am being watched or that nobody still didn’t appologize for my experience with the company. I know I spend around $2500 per year with the company and as thanks I just get bunch printed flyers in my mailbox with an attempt to sell me more services. Own up to your campaigns about customer service, make me not dread calling your line or better don’t create any reasons to call you rather than to just say thanks.
Make me wanna tell my friends that I love Rogers Wirelss and I will pay even more for your services.
I didn’t find any blogs with words in them “I love Rogers Wireless.”
Think about it!
Mar 28th, 2008 at 3:47 am
I agree with you.As far as I know,nobody say good words to Rogers or Bell.Just because they are big company ,they never service customers carefully ,because they know the customers have no too many choices.I hope there are other companies can provide the same products and services and better than them,so they will realize they are so wrong and they should change something.
Apr 24th, 2008 at 12:57 am
I am fed up with the bills I get from rogers they are outrageous, I am close to just canceling even though i signed a contract, I bet if a judge saw these bills rogers would end up owing me!
Apr 24th, 2008 at 1:08 pm
Al I know exactly what you are saying. I think we are in the same boat with a lot of services in Canada, because of the lack of the competition.